Thoughts for the Day: Watch Your Tone!

Ruby Lane Customer Care & Share: Watch Your Tone!

The tone of your message is the mood that your message conveys to the reader. In a message to a friend, the tone of your e-mail may be informal, light-hearted, tongue-in-cheek, or comical. A message to a colleague, customer or business associate may be more formal, serious, professional, or analytical.


Green Glass is NOT Vaseline Glass

Vaseline glass is a peculiar yellow to yellow/green glass that will fluoresce. When exposed to ultraviolet light it glows a bright green color. This bright green color can only be observed while a piece of Vaseline glass is under UV light.


Joseph and Richard Lamb: Architectural Wonders In Stained and Colored Glass

The brothers Joseph and Richard Lamb came to New York City from England and in 1857 founded the J. & R. Lamb Studios. The firm became widely known as one that could produce architectural wonders in stained and colored glass. Their renown in ecclesiastical installations preceded that of later firms who eventually did similar work, such as Tiffany Studios, and Lamb designs incorporating opalescent glass are particularly prized.


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The Jewlery Diva: The History of Native America Jewelry Part II

The evolution of the Native American Indian jewelry Industry has been one of the amazing phenomena’s in the history of art and commerce. From the early 1920’s through the mid 1950’s, Southwestern American Indian jewelry attained a degree of excellence, which rivaled that of distinguished silversmiths throughout history.


Tips for Communicating Effectively with Customer Support

The following article was originally written for the Ruby Lane forums. However many of the tips offered can be used when communicating with virtually any company's Customer Support desk. Employing some of these tools are likely to make your next experience with a customer support representative (from an airline to your local cable company) more successful:


Kensitas Silk Flowers - 1930's Tobacciana

Ruby Lane Shops offer a large selection of tobacciana collectibles including the free give aways such as the decorative silk flower and flag swatches given away by the Kenistas cigarette company. Click here to view the many tobacciana collectibles on Ruby Lane.


Thoughts for the Day: Don't Flame

Ruby Lane Customer Care & Share: Avoid Flaming! 

A ‘flame’ is any e-mail that’s inflammatory (hence the name). Flames are most often the result of unbridled anger.


Layover Pillow Shams

As you are searching on the Internet for a pillow sham, you come across a listing or auction that states, "LayOver Pillow Sham", and you wonder, "what is that?" No, it is NOT a pillow to use in an airport between flights. It is a pillow sham without a back. You just lay the sham over the pillows. Layover pillow shams were and still are a clever way to hide everyday sleeping pillows.

Brief History of Layover Pillow Shams


Board Game Collecting

Board Game Collecting Tips

- Many of the earliest and most valuable board games date back to the Victorian era and were produced by McLoughlin Bros.

- High values are reserved for games in excellent condition, including boxes and boards, and with all pieces present. If the corners on a box aren’t perfect, the game isn’t in “mint” condition.


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