User login

About Ruby Lane

Ruby Lane is home to over 1,900 online shops from around the world offering antiques, collectibles fine art and jewelry in over 2,000 categories

Contact Notes from The Lane

Notes from The Lane accepts articles for possible publication. Submit an article.

Notes from The Lane also accepts link requests. Submit your link.

Advertise With Us

Notes from The Lane accepts advertising. View submission specifications.

Become A Partner Site!

Notes from The Lane offers a Partner Package that allows both parties to exchange links, text and display ads, and site content for free! More information.

Home

Thoughts for the Day: Word Choice

in
June 18, 2008 - 3:52pm

Ruby Lane Customer Care & Share: Word Choice

Using weak words or including unnecessary words to fluff up your sentences can dilute the impact of your message. Try to choose descriptive words that really say what you mean.

WEAK: I read the report last night
STRONG: I studied the report last night
FLUFFY: I think we have the ability to make a decision regarding making changes to the new call center staffing policy
CONSISE: We can change the call center staffing policy
If you substitute weak words for stronger ones and cut out all unnecessary word fluff, you can convey your ideas with greater impact.

(Note: ‘If you substitute weak words for stronger ones’ – this phrase means the opposite in UK English.)

 

Excerpt from Online Customer Service for Dummies by Keith Bailey & Karen Leland, Published by Hungry Minds, Inc., April 2001.  New revised edition available at Barnes & Noble.

 

 

 

Ruby Lane Customer Support shares helpful tips and information for giving and receiving great customer care, and invites you to share your  tips and personal experiences as they relate to you as the customer or as a customer service representative.  Registered Notes from the Lane members may use the comments section below. If you are not already registered, please do so, it is simple, just register a user name and a password will be sent to your email address.


Comments

June 25, 2008 - 8:11pm — elenamargarita

Raynaud & Co Limoces France Circa 1920s - 1930s ? 111 Piece Set

I just Inherited a 111 Piece Dinnerware set o Raynaud French Limoges I believe from in between 1920s- 1930s because of the research ive done from the markings in the back. Is in great excellent condition, is gold scalloped trim with flowers and birds. If anyone happens to know the name of the pattern of the exact years I will appreciate some help in identifying the pieces. I also will love to know the value of it or any guidance toward learning more about it. There are different markings on the back. I have pictures of everything that I can send

E. .A Puerto Rico

Shop Spotlight