As we move quickly into the holiday season shop owners should be sure to
check all restrictions on international mail. Many people are not aware that it is illegal to send jewelry to many countries through First Class mail. Your packages can be confiscated and online insurance will not cover the loss. If you do not send your shipments through a track able choice you will have no way to prove if the item was received. The customer will automatically receive a refund and you will have no way to prove if it really was received.

Recently our Ruby Lane shop Pauline Street has had several very disappointing issues involving the USPS and PayPal. The system is set up for the buyer and not the seller. PayPal will issue a refund to buyers even though they have filed an insurance claims with the USPS for damaged and items not received items. So in fact they collect twice and your account will be debited. I made the mistake of giving the insurance receipt to the post office for a customers claim and that night received a charge back notification from PayPal. PayPal does advertise seller protection for items not received but in this case it was not honored. Every shipment over $200 is signed for on delivery if it is insured. I strongly suggest that you include signature required on delivery for every shipment. Tracking will not cover you if the customer claims they did not get their package.

One more concern I have with PayPal is that the seller is not given
an authorization code for a transaction. We are not covered for fraudulent
purchases. Those charges will also be reversed. I would like to know what we are paying those high fees for when we are virtually receiving no
protection.

We are reconsidering all shipping and payment options for our shop
and strongly suggest other shops do as well. To save aggravation and
expensive charge backs.

We Wish Everyone a Blessed and Peaceful Holiday Season,

JoAnn Lund

Pauline Street

Ruby Lane Note: It is important to read PayPal and Shipper polices and procedures in their entirety prior to using a specific payment or shipping method.